Returns & Refunds

Last updated: 28 October 2026

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights. They apply to every item, including sale items and underwear.

No change-of-mind returns

We make small runs, so we don't offer refunds or exchanges if you change your mind or order the wrong size. Before you order, please check the Size Guide and product measurements. If you're unsure about fit, email us and we'll help.

Underwear can't be returned unless it's faulty, for hygiene reasons.

Faulty, damaged or wrong items

If your item is faulty, damaged in transit, not as described, or not what you ordered, email artascene@gmail.com with your order number and photos of the issue. Let us know as soon as you can after you notice the problem.

• You don't need the tags or original packaging to return a faulty item.
• We'll cover the cost of sending it back.
• Depending on the problem, we'll offer a refund, replacement or repair, as the Australian Consumer Law requires.

Some things are not faults: normal wear and tear, damage from not following the care label, and the intended finish of washed, distressed, raw or hand-dyed pieces. Variation in fade, distressing and colour on those pieces is part of the design.

How to make a claim

1. Email artascene@gmail.com with your order number, the item, a description of the problem, and photos.
2. We'll reply with next steps and, if we need the item back, a prepaid return label.
3. Please don't post items back without contacting us first, as we may not be able to match them to your order.

Refunds

Approved refunds go back to your original payment method within 10 business days, and your bank may take a few more days to show the refund. Refunds for faulty or incorrect items include the original shipping cost. If 15 business days pass after we approve your refund and you haven't received it, contact us.

Contact

Artascene 52 Ashmore Street, Erskineville NSW 2043 artascene@gmail.com

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